Frequently Asked Questions


What are the advantages of being a member?

As a member of,
You can add the products you like to your favorite list,
You can comment on the products you have purchased,
You can track the status of your order,
You can perform your cancellation / refund,
You can take advantage of special offers and offers for members.

How can I become a member?

You can become a member of our website by clicking the my account icon at the top right of the main page or the sign up icon at the bottom.

Can I shopping without singing up?

You can shop without being a member of our website.

I forgot my password, how can I create a new password?

You can reset your password by clicking “Forgot My Password” on the Member Login screen, which you can access by clicking the my account icon on the top right of the main page.

Although I have typed my password and e-mail address correctly, I cannot login, what should I do?

If you cannot login after completing your membership, you can request assistance by filling out the contact form on our website.

How can I change my membership information and password?

After logging in, you can access your account information from the “My Account” tab on the top right of the page, and change your membership information and password on this page.

How can I change my e-mail address that I used while signing up?

You cannot change your registered e-mail address. However, you can sign up with a new e-mail.

How can I change or add a new one to my registered addresses?

After logging in, you can access your account information from the “My Account” tab on the top right of the page; You can change your registered address information from the “My Address Book” field or add a new address.

How can I cancel my subscription?

You can cancel your membership from the My Account section or you can request the cancellation by filling out the contact form on the Contact page at the bottom right of the Home page.


How can I shop on

After creating your membership and logging in, you can start shopping.

Can I shop from all over Turkey?

You can visit our website and shop from anywhere in Turkey.

Can I access from mobile devices?

You can access our website by downloading our mobile applications from your mobile browsers and ios and android devices.

Can I order by phone?

You can order by phone, pay by credit card, money order or EFT.

I want to shop for my company / workplace and corporate dealership. What should I do?

After you create your membership, you can send an e-mail to to evaluate your corporate information, request corporate membership. You can also request assistance from customer services.

How can I get detailed information about the product I want to buy?

You can find detailed information in the “Product Features” section on the product pages. For different information requests, you can fill in the relevant form on the contact page and send it.

The product I want to buy is sold out, what should I do?

There may be instant stock changes on the website. By clicking the “Notify When You Arrive” button on the page of the product you like, you can have an information e-mail sent to you when the product arrives.

Can I reserve items for later purchase?

You can create a balance order and receive it when the product is ready.

I cannot find the product I am looking for, what should I do?

You can search for the product you are looking for with the help of the Frequently Asked Questions box on our website.

I want to have a gift wrap, is it possible?

You can have a gift package if you write your request in the note message section when ordering, your order will be made as a gift package.

How can I be informed about the opportunities on

If you give your consent while signing up to our website, you will be informed about the opportunities and developments on our website to your registered e-mail address. If you wish, you can register for the e-bulletin from the “Be Informed About Us” section on our homepage, without becoming a member.

Do you have a store?

Unfortunately, we do not have a store other than the Online Store.


What payment methods can I use for my shopping?

You can shop at by debit card or credit card.

Is it possible to install installments on credit card?

In accordance with the seventh and eighth paragraphs of Article 26 of the Regulation on Bank Cards and Credit Cards published in the Official Gazette numbered 26458, there is no installment application in our online site, which is in the field of cosmetics.

Can I pay at the door?

We do not have a payment option at the door.
Can I pay by EFT or money order?
You can pay by EFT or money order.


How can I track my order?

After logging in, you can access your order information from the “My Account” button on the top right of the page.

When will the products I purchased be delivered to cargo?

The products you purchase on are prepared in 1-3 working days and sent to your address by courier. During periods such as campaign and warehouse counting, the time of preparing your order and delivering it to the cargo can be extended up to 5 working days.

Can I change my delivery address after the order?

If the relevant products have not been sent, you can submit your address change request by filling out the contact form on the Contact page.

Are shipping all over Turkey?

Within the shipping areas, sending is made to all parts of Turkey.

Do you deliver abroad?

Delivery within the borders of Turkey is free of charge. In international orders, + Shipping fee is added to the order, the average shipping fee is 20 USD & Euro band between 1-3 desi.

Do you deliver on public holidays?

Delivery is not made on public holidays.

With which shipping company will my order be delivered?

Your order will be delivered by our contracted Speed Cargo or Solmaz Cargo.

What is the shipping fee?

Shipping costs are determined by the relevant cargo companies and vary according to the weight of the order placed. Products on our site are sent as free shipping.

Although the delivery time of my order has passed, my order has not reached me. What should I do?

You can request information and support by filling out the contact form on our website.

What should I pay attention to when receiving my order?

By presenting a picture ID of your order, you can receive it from the cargo officer against signature. Please open the shipping box when receiving your product; make sure the contents are complete and undamaged. In case of any mishaps, send the product back by keeping the damage assessment report to the cargo officer. Our Customer Service department will assist you. If you are not present at the address during delivery, your order will be delivered to the person at the delivery address after checking his pictorial identity and getting his signature.

What should I do when the invoice for my order is not received?

If you notice that your invoice did not reach you when you check your order, please ask the relevant officer for your invoice. If your invoice is not delivered to you, please report the situation to our Customer Services department as soon as possible by filling out the contact form on our website by keeping a report to the person in charge.


How can I cancel my order?

If the relevant products have not been sent, you can send your cancellation request by filling out the contact form on the Contact page. If your order has been shipped, it cannot be canceled. In this case, you can request a refund after your order has been received by you.

How long can I return my order?

The legal right of withdrawal and return period is 14 days, provided that it complies with the return conditions.

What are the conditions for returning the product?

You have the right of withdrawal within 14 days from the delivery of the products to you without any reason. In order to use your right of withdrawal, it is necessary to make a notification within 14 days by phone, e-mail or the contact form on the Contact page and the product must be available for resale in accordance with the use of the right of withdrawal within the framework of the Distance Sales Contract.

How can I return the product?

You can submit your return request by clicking the “Easy Returns” button on the “My Orders” tab of the “My Orders” tab of your My Account button. If the right of withdrawal is exercised, the returned product (s) must be returned to Elit Pharma -Surarat Cargo with a counter-invoice. For returns that are not sent by contracted cargo, the shipping fee belongs to the BUYER.

To which address will I send the product I want to return?

Return Address: Karayolları Mahallesi Cebeci Cd. No: 204 / A Gaziosmanpaşa / İstanbul Elit Pharma Kozmetik ve İlaç Sanayi Tic. Ltd. Şti.

When will the cost of the returned product be refunded to my card?

After the product / products you want to return reach the return address and your request is approved, the refund is made within 1 to 3 business days at the latest. The period of reflection of your payment refund to your account differs according to the working principle of your bank.


How is the confidentiality of my personal data ensured?

The membership forms on do not use the information transmitted during the sale of goods or services for any purpose other than activity and do not sell them to third parties outside of activity.

Am I safe when shopping with a credit card?

Your credit card information is not stored by The CVC2 (CVV) number on the last 3 digits of the number on the back of your credit card provides extra security. When paying, you will be asked to enter this number.

What is 3D Secure?

3D Secure is an identity verification system developed by Visa and MasterCard for secure online shopping. With this system, both cardholders and member businesses are secured against internet fraud. The application of the system prepared for the use of Visa credit cards is called “Verified by Visa” and the application prepared for the use of MasterCard credit cards is called “SecureCode”.

WhatsApp: +90 546 477 00 93

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Our product is in cosmetics category,so it is sold without prescription.

There is no reported unexpected effetcs.