Return & Refund Policy

NO RETURNS or REFUNDS WILL OCCUR WITHOUT A RETURN AUTHORIZATION NUMBER.
No refunds for ELIT PHARMA products not purchased from this website.
After receiving a Return Authorization Number please include it on the shipping label along with your name and the business name (if a business purchase) on the return box.

Return to:
ELIT PHARMA KOZMETIK VE ILAC SAN. TIC. LTD.STI.
YILDIRIM MH. MILLET CAD. NO:124/A BAYRAMPASA-ISTANBUL
0090 212 477 00 11
Unused and undamaged ELIT PHARMA products can be returned within 15 days (day one (1), is the day after the date of shipping from ELIT PHARMA to your location) for a full refund, if no material was used. After 15 days (day one (1), being one day after the Nature’s Loving Care (+) Shampoo/Conditioner and Body Wash was shipped to your location) unused and undamaged ELIT PHARMA products being returned will be subject to a 20% restocking fee (the restocking fee is the sales price plus taxes). Shipping cost paid by the purchaser are not included in the 20% restocking fee.There will be no refunds past 16 days of the date of shipping to customer/purchaser (day one is the day after the date of shipping to customer/purchaser) and no refund on products damaged in shipping. There is no refund on return shipping/freight charges In the case of a refund, a check will be issued to the name of the person/or business the purchase was charged to.
The cost of any used/missing ELIT PHARMA will be deducted from any refund due to the customer. Example: If half the bottle is used and returned expect half of the purchase price and half of the taxes paid to be returned to you.
This Return and Refund Policy is subject to change without notice.

Privacy Policy

When ordering on our website, as appropriate, you will be asked to enter your name, e-mail address, mailing and shipping address (one or the other, or both), phone number, and credit card information. Any of the information we collect from you may be used in any of the following ways:

To personalize your experience. Your information helps us to respond to your individual needs.
To improve our website. We continually strive to improve our website and our company based on the information and feedback we receive from you.
To improve our customer service, the information you provide us helps us to respond to your customer service requests and support needs.
To process your transaction, your information will not be sold, exchanged, transferred, or given to any company.
To send you periodic e-mails. The e-mail address you provide for order processing may be used in any of the following ways; to send you information and updates pertaining to your order; to administrate contests, promotions, or surveys; or to promote other site features that you may enjoy.

Your information will not be sold, exchanged, transferred, or given to any other company for solicitation and/or promotional purposes or for any other reason whatsoever. You may subscribe and unsubscribe to future messages from ELIT PHARMA by e-mailing us via our contact form on our website.